Privacy Policy

ABC Berkut ( hereinafter referred to as ‘we’, ‘our’) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share and safeguard your personal information when you visit our website abcberkut.com (hereinafter referred to as ‘the site’).

As a security agency, ABC BERKUT respect our clients’ privacy and guarantee the protection of their data in accordance with applicable laws.

1. Data collection and use

Our collection of the minimum amount of data necessary to provide our services:

• Name
• Phone number

This data is entered by the customer when completing the application and sent to our Customer Relationship Management (CRM) system — Bitrix.

2. Call Tracking

We use the Ringostat call tracking system to improve the quality of service and analyse incoming calls. This system helps to track the effectiveness of advertising campaigns and interaction with clients through phone calls. Information about calls is stored and used within the CRM to improve customer service.

3. Purposes of data processing

We use your data solely for:

• Process enquiries and requests for security services.
• Customer liaison to inform clients about the status of their security or services provided.
• Keeping effective communication through Bitrix CRM system and Ringostat call tracking system.

4. Data protection

Your personal data is protected by advanced encryption and security methods to prevent unauthorised access, leakage, or alteration of data.

5. Data storage

We only store your data as part of your use of the Bitrix CRM system and Ringostat call tracking system for as long as is necessary to provide the services or until the client requests deletion of their data.

6. Customer rights

You have the right at any time:

• Request the deletion of your data.
• To change or clarify your details.
• Get information on how your data is used.

For this purpose, you can contact us at the details given on our website or in our office.

7. Sharing data with third parties

The data we share with third parties will not be passed on to you without your consent, except as required by law.

8. External links

Our website and apps do not include links to third-party sites.

9. Contacts

If you have any questions or suggestions regarding our Privacy Policy, please contact us at abc-berkut-astana@yandex.kz or at +7-(777)-600-11-14.

We are committed to protecting your information and using it only as part of our security services.